Help Center

Find clear answers about how ReportLost.org works, our plans and privacy, and what you can do right now to improve the chances of getting your item back.

How does ReportLost.org work?

We combine careful human follow‑up with technology to maximize legitimate matches and help return items to their owners. Our standard process includes:

  1. AI automatic search: a specialized engine looks for posts and listings across the web and social platforms using keywords derived from your description.
  2. Checks across multiple databases: we verify numerous national and local lost‑and‑found datasets to spot potential matches.
  3. Local notifications: we reach out to the relevant local lost‑and‑found offices and to places where your item could realistically have been misplaced (transport, venues, businesses).
  4. Mass outreach: we create a clear visual and share it across appropriate community groups and networks to broaden visibility.

All reports are taken seriously. Even when some details do not align perfectly, we may notify you about a possible match so you can verify.

Pricing & Plans

Basic

Free

  • • Your report is stored in our public database
  • • Eligible for automatic matching

Extended Search

$12

  • • AI‑powered search across the web
  • • Verification in multiple databases
  • • Automated notifications to local offices

Full Assistance

$25

  • • Everything in Extended Search
  • • Human follow‑up and manual checks
  • • Visual creation and social media outreach

Privacy & Safety

  • Anonymity by default: for each report, we generate a dedicated relay email address (e.g., itemXXXXX@reportlost.org). This protects your personal address while allowing people to contact you securely.
  • Data minimization: only the details necessary to identify the item are shown publicly. Sensitive personal data is never published.
  • Safe interactions: communicate through our platform whenever possible and beware of anyone asking for payment or codes to “verify” ownership.

Managing your report

If you need to correct information or remove a report, please contact support@reportlost.org. Our team will assist promptly.

Practical tips after you lose something

These steps can significantly improve the odds of recovering your property:

  • Retrace your steps: note exact times and locations; call and visit the venues where the item may have been left (transport desk, café, venue staff, security).
  • Contact official lost‑and‑found services: airlines, train and bus companies, city services, campus or venue offices. Provide a concise description and a way to confirm ownership.
  • Phones & electronics: enable Lost Mode/Find My, remotely lock the device, and notify your carrier. Consider reporting the IMEI/serial to your carrier or relevant registry.
  • Wallets, IDs, keys: block cards, monitor statements, and contact the issuer for replacements. For keys, consider re‑keying locks if sensitive addresses are involved.
  • Proof of ownership: gather photos, serial numbers, purchase receipts, or unique identifiers to speed up verification.
  • Community channels: check local community groups and bulletin boards relevant to the area where the loss occurred. Avoid posting personal contact details; use our relay email.
  • Stay alert to scams: never pay a “release fee,” never share verification codes, and meet in public places when recovering an item.

Frequently Asked Questions

What exactly does ReportLost.org do?

We run AI‑assisted searches, verify across multiple databases, notify relevant local offices and venues, and amplify your case on social channels using a clear visual. Our aim is to surface credible leads and connect you with the right person safely.

How are matches handled?

When a possible match appears, we notify you so you can review photos and details. Even if not every detail is identical, you can confirm or reject the match with additional proof of ownership.

Is my personal email exposed?

No. Each report uses a dedicated relay address (e.g., itemXXXXX@reportlost.org) so your identity remains protected while still allowing secure contact.

Can I edit or delete my report myself?

Self‑service deletion is not available yet. Please email support@reportlost.org and we will update or remove the report for you.

Which plan should I choose?

The free plan is a good starting point for visibility and automated matching. Choose Extended Search if you want broader automated coverage and official notifications. Select Full Assistance for human follow‑up, manual checks, and organized community outreach.

Contact

Need more help? Email us at support@reportlost.org.